I) Knowledge and Understanding
- Understand the meaning of quality management
- Identify the various approach that were adopted by organization that have implemented quality management
- Identify the reasons for the success or failure of some organization in the implementation of quality management
- Identify key leaders in the field of quality management and their contribution
- Describe tools for identifying and solving quality problem.
- Lecturer: Uwimbabazi Innocente
- Lecturer: NSABIMANA William